Privacy policy
Data protection and data security are important to Massage Relax-mich. We process your personal data responsibly, in accordance with applicable legal provisions and this data protection declaration.
Content of this Privacy Policy
In this privacy policy, we inform you about how and for what purpose we collect and process personal data about you when you inquire about our services, apply to us, or use our services.
Person Responsible for Data Processing
Massage Relax-mich is responsible for the data processing described in this privacy policy. If you have any questions or would like to exercise your data protection rights, please contact us at
Röschibachstrasse 71, 8037 Zurich, Float Center Zurich, +41 78 252 0735
Provision of Our Services
Data Collection in the Context of Service Provision
In connection with your treatment, we process general personal data and health data. We collect general personal data (name, contact details, and date of birth) via a digital form when booking online, on-site in the practice, using your insurance card, or by accessing the database from your insurance company. You will also provide us with information about your past or current health status, physiotherapy, and therapy progress. If you do not provide health data in the health questionnaire during admission, the therapist may need to ask you about it. Our therapists collect or create health data, which is recorded in a patient file.
Communication, Information, and Other Services
When you contact us by email or telephone, provide feedback, or make inquiries using the contact form on our website, we collect the information you send to us. We also collect personal data when you register on the appointment booking portal and book appointments. This includes general personal data such as first name, last name, address, gender, date of birth, email address, and telephone number. When you book an appointment (online or on-site), we collect the personal data you provide to administer the booking. Additionally, we record your billing and delivery address when you order one or more vouchers from us.
Provision and Use of the Website and Appointment Booking Portal
Use for Information
You can find out about Massage Relax-mich and our range of services on the website without telling us who you are. As with any connection to a web server, the server hosting the website and appointment booking portal automatically logs and temporarily stores certain technical data. This includes the IP address and operating system of your device, the date and time of use, and the type of browser you use to access the website or portal.
Use of the Appointment Booking Portal
We offer an appointment booking portal to facilitate appointment scheduling and administration. When you book an appointment or register as a user on the portal, we collect the information you provide.
Use of Our Social Media Company Pages
On our social media company pages, we share posts about current developments at Massage Relax-mich and our range of services. Social media providers collect and analyze usage data, such as the number of visitors and demographic information about visitors to our pages. We receive aggregated or anonymized evaluations based on this data. Only the respective provider can identify you based on the collected usage data. Please refer to the data protection policies of the respective providers.
Use and Optimization of Our Newsletter
If you subscribe to our newsletter, we collect the information you provide, including general personal data such as first name, last name, and email address. You can unsubscribe at any time using the link at the end of the newsletter. We use analysis services to measure and optimize newsletter performance, such as the number of recipients who opened the newsletter or clicked on specific articles. Evaluations help us improve content to better match your interests.
Handling Your Personal Data and Your Rights
Purposes and Legal Basis for Processing Personal Data
We process your personal data primarily to inform you about our services, provide and document services, and fulfill our contractual and legal obligations. Additional purposes include:
- Responding to inquiries and communicating with you
- Processing registration or appointment requests
- Managing applications
- Evaluating and optimizing our services
- Analyzing and optimizing website and appointment portal use
- Informing you about new developments and offers
- Conducting events, competitions, and prize draws
- Optimizing posts on social media pages
- Meeting legal obligations
- Enforcing legal claims
As a Service provider, we are legally obliged to document our services and bill them in a comprehensible manner. We must also process your personal data (including health data) in order to fulfil the treatment contract with you.
How we store and protect your personal data
We only store your personal data to the extent and for as long as this is necessary to fulfil the purposes described in this data protection declaration or to fulfil legal obligations. In the interest of the integrity and confidentiality of personal data, we take appropriate technical and organisational measures. In accordance with our risk assessment, we implement in particular access controls, access controls and procedures for regularly checking, assessing and evaluating the effectiveness of the measures.
Your rights regarding your personal data
You have the following rights with respect to personal data concerning you:
• The right to receive information about what personal data we store about you and how we process it
• The right to obtain or transfer a copy of your personal data in a common format
• The right to rectification of your personal data
• The right to erasure of your personal data
• The right to object to processing of your personal data
Please note that there are legal requirements and exceptions to these rights. To the extent legally permissible, we may refuse your request to exercise these rights. You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC).
How we may change this privacy policy
We may change this privacy policy at any time, particularly if we change the way we process data or if new legislation becomes applicable. The version provided on our website applies at any given time.